Q & A with Penguin

Penguin SIM is the new pre-paid SIM operated by Thai telecommunication company. The service focuses on economical usage, friendly to Thais, and easy with no complex application. The features well serve the needs of pre-paid customers who are aware of budget controlling. Moreover, Penguin SIM also offers new choice of mobile phone usage to Thai users.

New option for those who want to control budget and look for economically sincere services. Users can enjoy worry-free 3G data usage at a satisfactory normal speed. No need to pay more for extra 4G which is charged according to speed rate. Penguin also offers easy and understandable call rates: pay less when you use less to all networks without fixed package.

Penguin is Mobile Virtual Network Operator (MVNO) or mobile operator who does not own the network, but leases it. Our network is on 850MHz of CAT Telecom Plc (CAT) and 2100 MHz of the TOT Plc. (TOT).

How does the network quality differ from other operators? Our network covers throughout Thailand and has the same standard quality as that of big mobile operators. The 850 MHz is operated from more than 14,000 base stations with high capacity in reaching out to vast areas covering remote areas and throughout the country. The 2100 MHz is at high standard quality. The frequency keeps on developmental progression.

Once activated, users will experience our value-for-money services with no additional calling top-up required. Our Internet charging is per actual usage; use less, pay less. We offer additional VAS packages for customer’s choices including unlimited Internet for those who need continuous data surfing, or full speed package for those who prefer speedy Internet.

384 Kbps = basic applications usage such as Chat, LINE, Facebook

512 Kbps = smooth social network surfing

1 Mbps = viewing YouTube and clips

4 Mbps = watching HD clips, smooth live clip

If you use dual SIM, we recommend you place Penguin SIM as the 1st SIM for the device to access 3G network. Then, please go to the device’s APN setting:

[iOS] please got to Settings > General > Cellular > Cellular Data Network

[Android] please go to Settings > Wireless & Networks > More > Access Point Names > APNs > press + and follows by
Name : Penguin
APN : internet

For more advice, please contact Penguin Call Center by calling 02-114-7989

Penguin SIM is available at 7-Eleven, FamilyMart, Jaymart and Penguin’s distributors and retailers nationwide.

Customers can refill multiple channels.

  • Online top-up at 7-Eleven
  • Machine top-up at BOONTERM, Termsabuy Plus, SINGER, Kapook, and Feel Top
  • Mobile Application at SCB Easy, K-PLUS, wePAY, BluePay, PayforU
  • Refill card and Refill Ticket at FamilyMart, Jiffy, CJ Espress, Lawson 108, Big C, Bai Chak, SPAR, Super Cheap, Jaymart, TG Fone, Mae Wang Telecom, SE-ED Book, Thailand Post, and Penguin’s distributors and retailers nationwide

A Penguin SIM card shares 3 sizes: normal SIM, Micro SIM and Nano SIM

You may simply check by learning the device’s spec and qualifications. Our 850MHz SIM can be used on any devices that support 3G 850 MHz. While the 2100 MHz SIM can be used on 3G 2100 MHz supported devices.

Penguin sends out sales team to distributors at locations. It is convenient that distributors don’t have to travel to fill in stocks both SIM card and refill card. Our sales team will also update sales report, incentives, promotions and significant information. Moreover, we constantly creates sales campaign that promote cheerfulness to our distributors. For those who are interested in selling Penguin products, please contact Penguin Call Center 02-114-7989 press 5

Both customers and distributors can contact Penguin Call Center at 02-114-7989, and Penguin LINE Center, LINE ID: @simpenguin (we operate everyday from 7am – 10 pm)

The White Space, Co., Ltd., 87 The Jas Ramintra, 3rd Floor, Lat Pla Khao Road, Victory Monument Sub District, Bang Khen District, Bangkok 10220